Lemongrass Sugar Scrub 4oz

RETURN/REFUND POLICY

Perfume Oil Direct does not offer refunds or cancellations on orders that have been completed, shipped or delivered. If your order has not been processed or completed, we can cancel the order and issue a refund. If an order has been completed a 20% restocking fee may apply as everything is made to order.

 

To ensure the quality of our product, we cannot accept returns on fragrances, lotions,shower gels, body butters, body sprays, raw shea butter and any product that is considered an open-able cosmetic. This is normal industry practice as well as Florida Health Law. Since the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities. This is to ensure that you will like our versions of the fragrances before purchasing a larger amount. We do not offer refunds in the event that you do not like our version of a fragrance so please test a sample first to ensure it suits your needs/preferences.

 

Returns of other products (such as displays, aroma lamps, empty bottles and other non-cosmetic items) can only be made with prior approval - email: info@feelsogoodbodybutter.com  for a Return Authorization Number(RAN#). If we can accept your return, you will receive a RAN# which must be written or typed prominently on the address label - any return without a RAN# will be refused. Customer will be responsible for any outbound and return shipping costs.

 

Unless we have made an error on your order, a re-stocking fee of 20% will apply - this helps cover labor costs when preparing and shipping your order and inspecting and putting the items back into stock. Re-stocking fee also applies to order cancellations if made after order has been filled.

If an order is refused or returned without authorization, the customer is responsible for any outbound shipping costs we have paid and any return charges.

 

Our current turnaround time for shipping orders out is approximately 5 to 7 business days. Expedited shipping does not bypass our turnaround time. Thank you for understanding.

 

SHIPPING ADDRESS CORRECTIONS

It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $26.46 (UPS sets this fee and it may vary) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections or re-shipments will be passed on to the customer if the address provided to us is incorrect in any way.

Common mistakes are wrong zip codes, lack of road directions (SW, NE etc), lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address. Please also be aware of your browser's auto-fill feature and make sure it is not entering incorrect information.

UPS and FedEx are unable to deliver to PO Boxes or APO/FPO Addresses. If you choose UPS Ground with a PO Box provided as the shipping address, we may change the shipping method to UPS SurePost which is delivered by USPS.

The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct. The shipping label is generated from the information that you enter on your order.

DAMAGED SHIPMENTS

In the event that you receive an order that has been damaged in transit – please do not throw anything away. Photos must be taken of the outside of the box, inside of the box, packaging materials and any damaged contents. The shipping carrier also may need to inspect the package in the event of a claim. If there is no evidence to support a claim, we cannot proceed with a claim. For us to be able to help you, the damage must be documented thoroughly and reported within 3 business days of receiving the order.

 

SHIPPING CHARGES

 

We use USPS, UPS and FedEx for shipping. The shipping carriers base their rates on the weight of the package(s), service chosen, destination and dimensions of the box. The shopping cart is able to accurately calculate shipping for most orders.

We are always working with the latest technology and algorithms to help pull the most accurate rates. However, for some large and heavy orders, the website may not be able to calculate any shipping or it may not calculate the shipping amount correctly. We offer such a large range of products with no restrictions on quantities so this can make it difficult for shipping calculators to accurately calculate what size box or boxes an order will need.

For orders that need to ship in multiple large boxes, the shopping cart may not recognize this and will display a lesser rate than what is actually needed to ship the order. If the shipping rate calculated is significantly less than what the shipping carrier is charging us, we will contact you to let you know the balance we need to ship the order. If shipping rates are higher than what the shipping carrier is charging us, we will adjust the order accordingly and issue a refund for any overage.

Due to our low, wholesale prices, we are unable to absorb outbound shipping costs. The shipping rates displayed are pulled from the carrier website based on what the shopping cart calculates for the weight of the package. As mentioned previously, box dimensions and amount of boxes will also factor into the cost. There is a per order handling fee of up to $3.25 included in the shipping price displayed (provided that the rate calculated from the carrier is accurate). This is to help with costs of packaging materials, transaction fees and things of that nature. The shipping carriers also charge a higher base rate for the first 1 to 3lbs of weight in the package and the rates go up in smaller increments as the weight of the package increases. This means it costs less per item in shipping to ship more items at the same time.

EXPEDITED SHIPPING

If you select an expedited shipping method such as 2nd Day Air, Next Day Air, Overnight etc. please keep in mind that this does not bypass our turnaround time posted above. Expedited shipping only shortens the time in transit to you. It does not shorten the time it takes for us to process, fill and ship your order.

INTERNATIONAL SHIPMENTS

We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, KIRIBATI, CENTRAL AND SOUTH AMERICA. We use USPS, UPS and FedEx. The transit time depends on the shipping method chosen and your location. USPS First Class Mail International and USPS' services tend to be the slowest while UPS and FedEx are usually faster (where available).

Import duties and brokerage fees may be imposed by various authorities in your country and/or the shipping carrier and we have no control over this. It is the responsibility of the importer (you) to find out how much these fees will be as they vary by country and shipping carrier.

For small orders shipping to Canada, the brokerage fee is often the highest part of the fee and can exceed the original shipping costs. UPS and FedEx charge a brokerage fee - USPS does not charge a brokerage fee as of 2023.

If you do not pay the import duties and your order is returned, you are responsible for paying any outbound and return shipping costs. Your order would also be subject to a 20% restocking fee as everything is custom made to order.

Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information.

Most International cards do not participate in the Address Verification System which is our primary means of verifying that we are shipping to the cardholder. If your card does not provide address verification, we may need to obtain verification through a form that we will email to you. It is usually better to use PayPal with a Confirmed shipping address to avoid paperwork and delays.

 

BILLING/SHIPPING ADDRESSES

Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.

We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or scan and email with all the correct information your order can ship to the address as requested.

For International or Domestic cards that do not participate in the Address Verification System we will also need this form to verify your address.